Frequently Asked Questions

General Questions

Installing VSTs

Installing Max Devices

Installing Ableton Racks

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Contact Questions

General Questions

What is your refund policy?
Your complete satisfaction is our priority; if you’re not happy with your purchase, simply request a refund for your subscription within 30 days. To start a return, please reach out via email at morgan@crackdrecords.com
Where are my downloads?
When your order is placed you should receive an email with your download links and license keys immediately. If for any reason you can't locate your downloads, reach out to us via email and we'll get back to you ASAP.
What should I expect from future product drops?
I want to make great music and I want to hear great music. That's what CRACKD Records is about. The goal is to design a tool for every aspect of the production process so that producers that hone their craft can make great music more efficiently. This year you should expect around 10 plugins, a ton of samples and presets, and the craziest racks & devices I can imagine.
Installing VST3/AU
Installing VST3/AU Plugins for Mac & Windows
1. Prepare for Installation
Download the Plugin:
Obtain the official VST3/AU installer file from your download link. Ensure you download the correct version for your operating system.
Close Your DAW:
Before installing, close any Digital Audio Workstation (DAW) to avoid conflicts during installation.

2. Installation on Windows
Locate the Default VST3 Folder:
The standard installation path for VST3 plugins is:
C:\Program Files\Common Files\VST3
Run the Installer:
Double-click the downloaded installer file.
Follow the on-screen instructions. When prompted, verify or change the installation path if needed.
Complete the Installation:
Allow the installer to finish. You might need to confirm administrator privileges if prompted.

3. Installation on Mac
Locate the Default VST3 Folder:
VST3 plugins on macOS are typically installed in:
/Library/Audio/Plug-Ins/VST3
Run the Installer:
Double-click the downloaded installer file.
Follow the installation prompts and enter your administrator password if required.
Complete the Installation:
Let the installer finish the process.

4. Verify Plugin Installation in Your DAW
Launch Your DAW:
Open your Digital Audio Workstation (e.g., Ableton Live, FL Studio, Logic Pro, etc.).
Scan for New Plugins:
In your DAW’s settings or preferences, find the section for managing plugins.
Initiate a scan or refresh of your VST plugin folder. Ensure that the default folders are included:
Windows: C:\Program Files\Common Files\VST3
Mac: /Library/Audio/Plug-Ins/VST3
Load and Test the Plugin:
Create a new project and add the newly installed VST3 plugin to a track.
Test the plugin to confirm it loads correctly and functions as expected.

5. Troubleshooting Tips
Plugin Not Showing Up?
Double-check that the plugin was installed in the correct folder.
Ensure your DAW’s plugin paths include the default VST3 folder.
Try rescanning the plugins or restarting your DAW.
Still Having Issues?
Restart your computer and try rescanning.
Consult the plugin’s official documentation or support for further assistance.
Keep Software Updated:
Verify that your DAW and the VST3 plugin are up-to-date to avoid compatibility issues.
Installing Max Devices
Verify Compatibility
Confirm Your Ableton Version: Make sure you’re running a version of Ableton Live that supports Max for Live (typically Ableton Live Suite, or Ableton Live Standard if you’ve separately purchased Max for Live). You can check your version under Help > About Live.

Download the Device
Obtain the File: Download the Max for Live device file (usually with an .amxd extension) from the provided link or attachment.
Save the File: Store the file in a location that’s easy to find (like your desktop or a designated folder).


Open Ableton Live
Launch the Application: Open Ableton Live and wait for your workspace to load.
Locate or Add the Device Folder
Using the Browser: In the left-hand browser panel, click on “Places.”
Add a Folder (Optional): If you plan to use multiple devices from the same folder, click “Add Folder…” and navigate to where you saved your .amxd file. This makes the device easily accessible in your Live Library.

Install the Device
Drag-and-Drop: You can simply drag the .amxd file from your file explorer (Finder on macOS or Windows Explorer) directly into a track in your Live set.
Or Use the Browser: If you added the folder, locate the device within Ableton’s browser and drag it onto a MIDI or audio track as needed.

Verify the Installation
Check the Interface: Once dropped, the device’s interface should appear on the track.
Test Functionality: Play some clips or adjust parameters to ensure the device is working as expected.

Save Your Project
Keep It Installed: After confirming that everything works, save your Ableton Live set. This will store the device within your project so you can recall it later.
Optional – Save as a Preset: You can also save the device to your User Library for easy future access by right-clicking the device and choosing “Save Preset.”

Troubleshooting Tips
Restart if Needed: If the device doesn’t load properly, try removing it and restarting Ableton Live.

Check for Updates: Ensure both Ableton Live and Max for Live are up-to-date.

Consult Resources: If issues persist, refer to the Ableton Live manual or our support email for additional guidance.

Installing Ableton Devices
Check Your Version
Ensure Compatibility: Some racks only work in Ableton 12 so refer to your download PDF to check compatibility.

Obtain Your Rack or Device File
Download or Locate the File: Whether it’s a downloaded custom rack (typically with a .adg extension for device groups or .adv for effects/instruments) or a preset, save it to a location that’s easy to access on your computer.
Unzip if Necessary: If the file is in a compressed folder (ZIP), unzip it first.

Launch Ableton Live
Open the Application: Start Ableton Live and wait for your workspace to load.
Add a Custom Folder (Optional)
Create a Folder for Your Racks/Devices: To keep your custom racks and devices organized, you can add a new folder to Ableton’s Browser:
Click on “Places” in the left-hand panel.
Select “Add Folder…” and navigate to where your rack/device files are stored.
This will make your custom content easily accessible within Ableton Live.

Install the Rack or Device
Using the Browser:
If you added the folder, locate the rack/device within Ableton’s browser.
Drag the rack or device directly onto the appropriate track (MIDI track for instruments or audio track for effects).
Drag-and-Drop from File Explorer:
Alternatively, open your file explorer (Finder on macOS or Windows Explorer) and drag the rack/device file directly onto an open track in your Live set.

Verify Installation
Inspect the Interface: The device’s interface should appear on the track once it’s loaded.
Test Functionality: Play a clip or tweak some parameters to ensure the rack/device is working correctly.

Save Your Setup
Project Save: Save your Ableton Live set to retain the inserted rack/device for future sessions.
Save as a Preset (Optional): For easier reuse, right-click the loaded rack/device and select “Save Preset” to add it to your User Library.

Troubleshooting Tips
Restart if Needed: If the rack or device doesn’t load correctly, remove it and try restarting Ableton Live.
Check for Updates: Ensure that your Ableton Live software is up-to-date, as updates may include improvements for racks and devices.
Refer to Documentation: Consult the Ableton Live manual or our support resources for further guidance if problems persist.

Royalty-free Agreement

All sounds created with our products can be used COMPLETELY ROYALTY FREE. If you need a personal license for any reason, reach out to us via email and we'll have one made for you.

Email us

If you have any further questions at all, shoot me an email at morgan@crackdrecords.com