SYS_READY ▸ SUPPORT ▸ CRACKD RECORDS
FREQUENTLY ASKED QUESTIONS
ANSWERS FIRST. EMAIL IF YOU’RE STUCK. BANGERS ALWAYS.
// 01GENERAL
What is your refund policy?
Your satisfaction is the priority. If you’re not happy with a purchase, email morgan@crackdrecords.com within 30 days and we’ll make it right.
Where are my downloads?
The moment your order goes through, you’ll get an email with your download links and license keys. Don’t see it? Check spam/promotions first — then email us and we’ll get you sorted ASAP.
What should I expect from future product drops?
I want to make great music and I want to hear great music. That’s what CRACKD Records is about. The goal: a tool for every part of the production process, so producers who hone their craft can make some sh*t no one has ever heard before.
// 02ACTIVATION & LICENSING
How does plugin activation work?
One-time and painless: on first launch, enter the email you purchased with and your license key, hit activate, done. It needs internet once — after that the plugin verifies offline forever. No dongles, no account, no phoning home.
How many computers can I activate?
Up to 3 computers you own. Need more, or moving to a new machine? Email morgan@crackdrecords.com and we’ll sort you out.
I lost my license key.
No stress — it’s in your original order email. Can’t find it? Email us from the address you purchased with and we’ll resend it.
// 03INSTALLING VST3/AU PLUGINS
How do I install on Mac?
Our plugins ship with a real installer — no folder digging.
  1. Close your DAW.
  2. Run the .pkg from your download link and follow the prompts (admin password required).
  3. It installs the VST3 to /Library/Audio/Plug-Ins/VST3, the AU to /Library/Audio/Plug-Ins/Components, and the factory content automatically.
  4. Open your DAW and rescan plugins if it doesn’t appear on its own (Logic and Ableton usually find it at launch).
How do I install on Windows?
  1. Close your DAW.
  2. Run the Setup .exe and follow the prompts. Look for the “Verified publisher: CRACKD Records” confirmation.
  3. It installs the VST3 to C:\Program Files\Common Files\VST3 (right next to your other plugins) and the factory content automatically.
  4. Open your DAW and rescan plugins.
The plugin isn’t showing up in my DAW.
  • Rescan plugins in your DAW’s settings, and make sure the standard VST3 folder is in its search paths.
  • Restart your DAW — and if that fails, restart the computer and rescan once more.
  • Make sure your DAW is up to date.
  • Still stuck? Email us with your DAW + OS versions and we’ll get you running.
// 04MAX FOR LIVE DEVICES
What do I need to run Max devices?
Ableton Live with Max for Live — that’s Live Suite out of the box, or Live Standard with Max for Live purchased separately. Check under Help > About Live.
How do I install a device (.amxd)?
  1. Download the .amxd file and keep it somewhere sensible.
  2. In Live’s browser, under Places, hit Add Folder… and point it at that location — now every device you get from us shows up in your library.
  3. Drag the device onto a MIDI or audio track. That’s the install.
  4. Optional: right-click the loaded device and Save Preset to keep it in your User Library.
The device won’t load properly.
Remove it from the track, restart Live, and drop it in again. Make sure both Live and Max for Live are up to date. Still fighting you? Email us.
// 05ABLETON RACKS & DEVICES
How do I install a rack (.adg / .adv)?
  1. Unzip your download if needed.
  2. In Live’s browser, under Places, Add Folder… pointed at your racks folder.
  3. Drag the rack onto the right track type — MIDI track for instruments, audio track for effects.
  4. Right-click > Save Preset to keep it in your User Library for good.
Which Live version do I need?
Some racks are Live 12 only — the PDF included with your download lists compatibility for each rack. When in doubt, check there first.
// 06ROYALTY-FREE
Can I release music made with CRACKD products?
Yes. Everything you create with our products is 100% royalty-free, forever. Release it, sell it, sync it — it’s yours. If you ever need a personal license document for a label or publisher, email us and we’ll draw one up for you.
STILL STUCK?

Shoot me an email — a real human (me) reads every one, and I’d rather fix your problem than let it kill your session.

EMAIL MORGAN